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FAQ

You have questions? We have answers.

OVERVIEW

TROUBLESHOOT

  • What makes Coincurve better than competitors or exchanges?

  • Why do you only offer bitcoin and bitcoin cash?

  • What is the difference between bitcoin and bitcoin cash?

  • Will you offer any more cryptocurrencies in the future?

  • I never received my coins. What's taking so long?

  • Oh Sh*t! I entered the wrong receiving address, are my coins lost?

  • I changed by mind, can I get a refund?

  • Why did my INTERAC e-Transfer get cancelled?

  • Why doesn't my flexepin voucher work?

GENERAL PRODUCT

  • How do I buy bitcoins using Coincurve?

  • Do I need to signup to Coincurve to buy bitcoins?

  • Do I need to provide personal identification documents?

  • Why do I need a valid mobile number for my coin purchase?

  • Do I get a receipt for my coin purchase?

  • How many bitcoins can I buy?

  • Do you offer any other payment methods than
    INTERAC e-Transfer or flexepin?

WALLETS & ADDRESSES

  • What is a bitcoin wallet?

  • How do I setup a wallet?

  • Does Coincurve provide a wallet service?​

  • Where do I get my receiving address?

  • Can bitcoin and bitcoin cash addresses be used interchangeably?

  • What is a Bitcoin Cash Address?

PRICING

INTERAC E-TRANSFER

  • What is INTERAC e-Transfer?

  • Is INTERAC e-Transfer instant?

  • How long does it take to process my INTERAC e-Transfer?

  • What banks or credit unions does INTERAC e-Transfer support?

  • What are your fees?

  • Do you charge trading fees?

  • Do you charge mining fees?

  • Are there any other hidden costs?

  • Why are rates required to be updated every 10 minutes?

SECURITY

FLEXEPIN

  • What is flexepin?

  • What is so good about flexepin?

  • Is flexepin instant?

  • Where can I get flexepin?

  • Can I spend partial amounts on my flexepin voucher?

  • Do you take non-CAD flexepin vouchers?

  • Why is Coincurve secure?

  • Are my coins safe?

  • Is my personal information safe?

THIS SECTION IS FOR CONTENT ONLY.
THE ACTUAL SCREEN SHOULD BE USING AN ACCORDION SYSTEM ABOVE.

OVERVIEW

  • What makes Coincurve better than competitors or exchanges?

    • Coincurve delivers cryptocurrencies to your personal wallet within a few clicks of a button. No need to sign up, sign in or submit any personal ID documents. Our prices are cheap and fees are very simple. There are no hidden fees and you can rest assured that you have full control and own your coins at the end of the day.

  • Why do you only offer bitcoin and bitcoin cash?

    • ​We believe store of value comes from utility and use.
      This is why we only offer cryptocurrencies that are
      actually spendable to buy goods and globally accepted​.
      This starts with Bitcoin and Bitcoin Cash.

  • What is the difference between bitcoin and bitcoin cash?

    • Both bitcoin and bitcoin cash have the same mission to become the global digital currency for finance, commerce and payments. However, they have different technological agendas to achieve the same mission.
      Both are valuable digital currencies built for payments.

  • Will you offer any more cryptocurrencies in the future?

    • There are no immediate urgencies to add more cryptocurrencies at the moment. 

GENERAL PRODUCT

  • How do I buy bitcoins using Coincurve?

    • You must have valid mobile number and access to INTERAC e-Transfer or flexepin to pay for the coins.​ Clear instructions are presented on the main homepage.

  • Do I need to signup to Coincurve to buy bitcoins?

    • No.

  • Do I need to provide personal identification documents?

    • No.​

  • Why do I need a valid mobile number for my coin purchase?

    • Mobile numbers acts as a credible source for a primary indentifier. Since we don't collect any personal ID's,
      we required a valid mobile number.​

  • Do I get a receipt for my coin purchase?

    • Yes. Receipts will be sent to you through email specified and through SMS.​

  • How many bitcoins can I buy?

  • Do you offer any other payment methods than
    INTERAC e-Transfer or flexepin?

    • Not at the moment, but we are always looking a more payment processing methods.​

PRICING

  • What are your fees?

    • ​We provide very simple and transparent fees.
      Please review the latest fees on our       pricing page.​

  • Do you charge trading fees?

    • No.

  • Do you charge mining fees?

    • No.​

  • Are there any other hidden costs?

    • ​No. Aside from the payment method fee, we don't charge any additional fees.

  • Why are rates required to be updated every 10 minutes?

    • ​Cryptocurrency prices are highly volatile with dramatic fluctuations. In order to protect our customers and ourselves, we force the system to provide a more relevant and updated market quote every 10 minutes. This ensure a reasonable price protection for both customers and Coincurve.

SECURITY

  • Is Coincurve secure?

    • Yes. We have the highest security standards for protecting your transaction and privacy.

  • Are my coins safe?

    • Yes. ​We do not hold your bitcoins, you do! Once Coincurve has verified your information and send you the coins to your personal wallet, you have full control of your bitcoins.

  • Is my personal information safe?

    • Yes. We only hold your information for verification purposes.

TROUBLESHOOT

  • I never received my coins. What's taking so long?

    • After receiving your payment, Coincurve is required to verify your information before we can deliver you the coins. This process can take up to 1 hour. Please be patient and review the Terms of Service. if you haven't received your coins after 24 hours, please contact us.

  • Oh Sh*t! I entered the wrong receiving address, are my coins lost?

    • If Coincurve hasn't sent you the coins, please contact us immediately! If we've already sent you the coins, they will be lost.

  • I changed by mind, can I get a refund?

  • Why did my INTERAC e-Transfer get cancelled?

    • The most common reason is that we never received your INTERAC e-Transfer payment within the 1-hour window after the payment instructions have been sent to you.

      Cryptocurrency prices are highly volatile with dramatic fluctuations. In order to protect our customers and ourselves, we can only give a reasonable amount of time before the prices become unpredictable. This ensure a reasonable price protection for both customers and Coincurve.

  • Why doesn't my flexepin voucher work?

    • We only accept CAD denominated flexepin vouchers. If you flexepin voucher is in another currency, it will not be accept in our system. For any other issues, please see flexepin support site.

WALLETS & ADDRESSES

  • What is a bitcoin wallet?

    • A bitcoin wallet​ is a digital software wallet that holds your bitcoins.​

  • Are there different types of wallets?

    • Yes. There are many types of wallets that you can set up. The three most common types of wallets are:
       

      • A web wallet is a wallet ​that you can signup online use it as your personal bitcoin bank. These are the most quick and easy to setup and generally secure.

      • A software wallet is a software that you can download on your computer. Software wallets are usually more complicated to manage but can provide slighlty more security.

      • A hardware wallet is a physical device similar to a USB thumb drive. Hardware wallets are more expensive but can provide the most security for your bitcoins.

  • Are wallets free?

    • Yes. All web or software wallets are free. Hardware wallets usually cost 

  • Does Coincurve provide a wallet service?​

    • No. We believe that bitcoin is about control. Therefore our customers should have full control of their bitcoins and the freedom of selecting their own wallets.​

  • What types of wallets do you recommend?

  • Are bitcoin and bitcoin cash wallets the same?

    • No. Bitcoin and bitcoin cash are different digital currencies. They have completely different wallets and can't be used interchangeably . You will lose your coins if you use the wrong wallet.​

  • Where do I get my receiving address?

    • Once you create wallet of your choice, you can generate multiple receiving public addresses. These addresses can be shared with the ​us or friends to deliver coins to you.

  • Can bitcoin and bitcoin cash addresses be used interchangeably?

    • No. They are completely different wallets. Please always double check the accuracy before entering your receiving address.

  • What is a Bitcoin Cash Address?

    • Bitcoin and Bitcoin Cash addresses look very similar and often cause human mistakes with the user. Therefore, Bitcoin Cash Address (cashaddr) are a new addresses composition which make an obvious distinction with bitcoin addresses. Bitcoin Cash addresses are longer and start with different characters.

INTERAC E-TRANSFER

  • What is INTERAC e-Transfer?

    • INTERAC e-Transfer is a convenient way to send money to another Canadian bank account. All you need is access to online or mobile banking through a participating financial institution, and you can send money to an email address or mobile phone number without sharing any personal financial information.

  • Is INTERAC e-Transfer instant?

    • Yes. It's as quick as sending an email.​

  • How long does it take to process my INTERAC e-Transfer?

    • Please allow up to 1 hour for us to process your INTERAC e-Transfer as we need to verify your information and transaction.

  • What banks or credit unions does INTERAC e-Transfer support?

FLEXEPIN

  • What is flexepin?

    • flexepin is like cash. You can use it​ to purchase online merchandise and pay utility bills.

  • Why is so good about flexepin?

    • If you don't prefer to use a credit card for online shopping, flexepin can be used as a substitute. There are many global shops that accept flexepin.​ Please visit the flexepin website for more information.

  • Is flexepin instant?

    • Yes.​

  • Where can I get flexepin?

  • How much are flexepin vouchers?

    • The price ​ranges depending on the retailer and the amount you wish to buy. It is typically 5 - 10% of the voucher's CAD amount.

  • Can I spend partial amounts on my flexepin voucher?

    • No. flexepin vouchers are one-time use. To protect our customers, Coincurve does not allow partial amounts to be spent from flexepin vouchers.

  • Do you take non-CAD flexepin vouchers?

    • No. Only CAD flexepin vouchers are accepted.​

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